Privacy Policy
App: HAI
Bundle ID: com.hai.memory
Platform: iOS
Effective Date: June 12, 2026
Last Updated: July 7, 2026
1. Overview
HAI ("we," "our," or "us") is an AI-powered personal coaching app. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. By using HAI, you agree to the practices described here.
2. Information We Collect
2.1 Information You Provide Directly
| Data | When Collected |
|---|---|
| Account credentials (email address, authentication token) | When you create or sign in to your account |
| Onboarding responses (goals, personal context, lifestyle details) | During initial setup |
| Voice recordings | When you use the microphone input feature |
| Conversation transcripts | Each time you interact with the AI coach |
| Commitments and check-in responses | When you confirm, dismiss, or reflect on coaching actions |
| Goal information (goal type, progress updates, reflections) | When you create or update goals |
2.2 Information Collected Automatically
| Data | Purpose |
|---|---|
| Device push token | To send scheduled coaching check-ins via Apple Push Notification service (APNs) |
| App interaction data (session timestamps, feature usage) | To personalize coaching timing and improve the product |
| Subscription & purchase data (which plan, trial/active/expired status, Apple transaction identifiers) | To provide and manage your HAI Pro subscription and unlock paid features |
| Error and crash logs | To diagnose technical issues |
2.3 Information We Do Not Collect
- We do not collect precise or coarse location data.
- We do not collect contacts, photos, or camera access.
- We do not collect or store your payment card, bank account, or other payment credentials. All purchases are processed by Apple; your payment details are entered in Apple's system and are never visible to us. (See Sections 3 and 4 for the subscription status data we do process.)
- We do not use third-party advertising SDKs or behavioral advertising networks.
- We do not track you across other apps or websites.
3. How We Use Your Information
We use your information solely to operate and improve HAI:
- Deliver coaching conversations: Your messages, goals, and prior context are sent to large language model providers to generate personalized coaching responses.
- Extract and store long-term memory: Key facts from conversations (goals, habits, commitments) are extracted and stored so future sessions feel continuous and informed.
- Send coaching check-ins: Push notifications are sent based on schedules you set or commitments you make.
- Authenticate your account: We verify your identity to protect your data.
- Manage your subscription: We process your purchase and subscription status to grant access to HAI Pro's paid features, restore previous purchases, and prevent unauthorized access. Payment itself is handled by Apple — we never receive your card details.
- Improve the product: Aggregate, de-identified usage patterns inform product decisions. We do not sell or license individual-level data.
4. Third-Party Services
HAI integrates the following third-party services. Each operates under its own privacy policy.
| Provider | Role | Data Shared | Privacy Policy |
|---|---|---|---|
| Supabase | Database, authentication, file storage, backend compute | Account data, conversation content, extracted facts, push tokens | supabase.com/privacy |
| Google (Gemini) | AI coaching responses and voice transcription | Conversation messages and voice audio | policies.google.com/privacy |
| OpenAI | Structured fact extraction from conversations | Conversation excerpts | openai.com/policies/privacy-policy |
| Apple (App Store / In-App Purchase, APNs) | Payment processing, subscription billing, and push notification delivery | Payment details (entered in and processed by Apple; not shared with us), purchase history, device push token | apple.com/legal/privacy |
| RevenueCat | Subscription management and purchase validation | Purchase/subscription events, your user ID, device identifiers | revenuecat.com/privacy |
| Expo / EAS | App build and over-the-air update delivery | App binary; no personal user data | expo.dev/privacy |
We do not sell your personal information to any third party.
5. Data Retention
| Data Type | Retention |
|---|---|
| Account and authentication data | Retained until you delete your account |
| Conversation transcripts | Retained until you delete your account |
| Extracted memory facts | Retained until you delete your account or a fact is superseded |
| Voice recordings | Processed in memory; not stored persistently after transcription |
| Push tokens | Retained while your account is active; deleted upon account deletion |
You may request deletion of your account and all associated data at any time by contacting us at the address below.
6. Data Security
We protect your data using industry-standard measures:
- All data in transit is encrypted via TLS/HTTPS.
- Data at rest is encrypted by Supabase (AES-256).
- Database access is protected by row-level security policies — you can only read your own data.
- Authentication tokens are stored securely on-device using Supabase's secure token management.
No system is perfectly secure. If you believe your account has been compromised, contact us immediately.
7. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate information.
- Delete your account and associated data.
- Opt out of push notifications at any time via iOS Settings → Notifications → HAI.
- Revoke microphone access at any time via iOS Settings → Privacy & Security → Microphone → HAI.
To exercise any of these rights, email us at mayottekyle@gmail.com. We will respond within 30 days.
8. Children's Privacy
HAI is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
9. Apple App Store — Privacy Nutrition Label Summary
The following data types are collected and used by HAI, as disclosed in the App Store:
Data Used to Track You: None
Data Linked to You:
- Contact info (email address)
- User content (audio, transcripts, messages)
- Identifiers (user ID, device ID for push)
- Purchases (purchase history / subscription status)
Data Not Linked to You:
- Diagnostics (crash logs)
Note: HAI does not collect "Payment Info." Subscriptions are processed by Apple's In-App Purchase system, so we never receive your payment card or bank details and therefore do not declare that data type.
10. Changes to This Policy
We may update this Privacy Policy as the product evolves. Material changes will be communicated via an in-app notice or email before they take effect. The "Last Updated" date at the top of this document always reflects the current version.
11. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, contact us at:
Email: mayottekyle@gmail.com
App: HAI (com.hai.memory)
This policy is written for humans, not lawyers. We've tried to be specific about exactly what we collect and why — no boilerplate filler.
See also our Terms of Service. Questions? Email mayottekyle@gmail.com.